We’re a small Australian team and we read every message. Pick the channel that matches your question and we’ll get back to you, usually within one business day.
Silent Rabbit is in closed beta while we onboard our first cohort of professional users. The iOS app isn’t public on the App Store yet. Email us with a one-line description of how you’d use it and we’ll send you a TestFlight invite when a slot opens.
App not working as expected? Question about connecting your iPhone, choosing a region, or getting your subscription set up? This is the right place to start.
Refunds, plan changes, App Store receipts, and questions about Pro upgrades. Note that all payments are processed by Apple — most billing changes can be made directly from your iPhone Settings → Apple ID → Subscriptions.
Access, correction, or deletion requests under the Australian Privacy Principles. See our Privacy Policy for what data we hold (spoiler: very little).
Found a vulnerability? Please report it responsibly. We acknowledge all reports within 48 hours and credit researchers in our advisories where appropriate.
Media enquiries, interview requests, and partnership proposals. We’re a small team — please be patient.
General support — within 1 business day, Sydney time.
Privacy & data requests — within 30 days (most resolved in under 7).
Security reports — acknowledged within 48 hours.
Silent Rabbit is operated by Agent33, an independent product studio based in Australia. Our headquarters are in Sydney; the service is subject to Australian privacy law.
For real-time service status, ongoing incidents, and scheduled maintenance, check the status page from within the app (Settings → Status) or email support@silentrabbit.net.